Corporate Compliance Program

Compliance

Corporate Compliance

Athletico’s Compliance Program derives from our commitment to conduct business in an ethical and honest manner and within the bounds of the law. The program supports our employees in behavioralizing our core values of Patient Satisfaction, Accountability, Continuous Improvement and Teamwork. The goal of Corporate Compliance is to promote a culture of integrity and support our employees to comply with the laws, rules and regulations that apply to us.

Athletico’s program is based on guidance from the Federal Office of Inspector General (OIG) and contains seven key elements:

1. Policies, Procedures and Standards of Conduct
2. Designated Compliance Officer and Compliance Committee
3. Effective training and education
4. Effective lines of communication
5. Internal Monitor and Auditing
6. Enforcement of standards
7. Prompt detection and response to offenses.

ATTENTION: If you speak English, language assistance services, free of charge, are available to you. Call 1-877-284-5384.
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-877-284-5384.

Non-Discrimination

Non-Discrimination

Athletico complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. Athletico does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

Athletico provides free aides and service to people with disabilities to communicate effectively with us, such as qualified sign language or tactile interpreters. Athletico provides free language services to people whose primary language is not English such as qualified interpreters and information written in other languages.

If you need these services notify your Clinician or Office Coordinator. If you believe that Athletico has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with Compliance Officer, Joanne O’Malley, 625 Enterprise Drive Oak Brook, IL 60523, Phone: 630-575-1986, Fax: 630-928-5086, Email: joanne.omalley@athletico.com. You can file a grievance in person by mail, fax or email. If you need help filing a grievance, Joanne O’Malley can assist you.

You can also file a civil rights complaint with the US Department of Health and Human Services, Office for Civil Rights, electronically Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 1-800-368-1019, 800-537-7697 (TDD) Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

Patient Privacy

Patient Privacy

The privacy and confidentiality of your health information is important to us. We have the responsibility for assuring compliance with various state and federal laws, notably the Health Insurance Portability and Accountability Act (HIPAA).

In general, the HIPAA Privacy Rule gives you rights over your health information and sets rules and limits who can look at and receive your health information. The Privacy Rule applies to all forms of an individuals’ protected health information, whether electronic, written, or oral. Our Notice of Privacy Practices describes your rights under HIPAA and how Athletico may use and disclose your protected health information. If you have not reviewed our Notice of Privacy Practices, please download a copy to read.

If you have a question or a concern about the Notice please call the HIPAA Privacy Officer at 630-575-1962.

Medical Records Requests
If you would like to obtain a copy of your medical records, please download and complete an Authorization for Release Form.

Options for submitting forms include:
Mail, or fax to:

  • Medical Records Department
    625 Enterprise Drive
    Oak Brook, IL 60523
    Fax: (630) 280-2912
  •  
  • Complete the authorization form on-site at the facility where you received treatment.

We will respond to your request for medical records within 30 days of receipt. Athletico may charge a reasonable fee for the preparation of your medical records plus postage for mailing the copy to you.

For questions regarding your medical records request, please call 630-280-2812 between the hours of 7:30a.m. and 4:00p.m., Monday – Friday.

Language Services

Language Services

ATTENTION: If you speak Spanish, Chinese, Polish, Arabic, Korean, Vietnamese, Russian, Tagalog, German, French, Italian, Navajo, Gujarati, Hmong, Penn. Dutch, Japanese, Hindi, Syriac, Urdu, Serbo-Croatian, language assistance services, free of charge, are available to you. Call 1-877-284-5384.

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-877-284-5384 (TTY: 1-877-284-5384).

注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-877-284-5384(TTY:1-877-284-5384)。

UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 1-877-284-5384 (TTY: 1-877-284-5384).

ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم 1-877-284-5384 (رقم هاتف الصم والبكم: 1-877-284-5384)).

주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-877-284-5384 (TTY: 1-877-284-5384)번으로 전화해 주십시오.

CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-877-284-5384 (TTY: 1-877-284-5384).

ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-877-284-5384 (телетайп: 1-877-284-5384).

PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-877-284-5384 (TTY: 1-1-877-284-5384).

ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-877-284-5384 (TTY: 1-877-284-5384).

ATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1-877-284-5384 (ATS : 1-877-284-5384).

ATTENZIONE: In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 1-877-284-5384 (TTY: 1-877-284-5384).

સુચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો 1-877-284-5384 (TTY: 1-877-284-5384).

LUS CEEV: Yog tias koj hais lus Hmoob, cov kev pab txog lus, muaj kev pab dawb rau koj. Hu rau 1-877-284-5384 (TTY: 1-877-284-5384).

Wann du [Deitsch (Pennsylvania German / Dutch)] schwetzscht, kannscht du mitaus Koschte ebber gricke, ass dihr helft mit die englisch Schprooch. Ruf selli Nummer uff: Call 1-877-284-5384 (TTY: 1-877-284-5384).

注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。1-877-284-5384(TTY:1-877-284-5384)まで、お電話にてご連絡ください。

ध्यान दें: यदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं। 1-877-284-5384 (TTY: 1-877-284-5384) पर कॉल करें।

ܙܘܼܗܵܪܵܐ: ܐܸܢ ܐܲܚܬܘܿܢ ܟܹܐ ܗܲܡܙܸܡܝܼܬܘܿܢ ܠܸܫܵܢܵܐ ܐܵܬܘܿܪܵܝܵܐ، ܡܵܨܝܼܬܘܿܢ ܕܩܲܒܠܝܼܬܘܿܢ ܚܸܠܡܲܬܹܐ ܕܗܲܝܲܪܬܵܐ ܒܠܸܫܵܢܵܐ ܡܲܓܵܢܵܐܝܼܬ. ܩܪܘܿܢ ܥܲܠ ܡܸܢܝܵܢܵܐ 1-877-284-5384 (TTY: 1-877-284-5384)

خبردار: اگر آپ اردو بولتے ہیں، تو آپ کو زبان کی مدد کی خدمات مفت میں دستیاب ہیں ۔ کال کریں 1-877-284-5384 (TTY: 1-877-284-5384).

OBAVJEŠTENJE: Ako govorite srpsko-hrvatski, usluge jezičke pomoći dostupne su vam besplatno. Nazovite 1-877-284-5384 (TTY- Telefon za osobe sa oštećenim govorom ili sluhom: 1-877-284-5384).