Bill Pay & Billing Questions

Athletico offers flexible payment options, contact our office for details at 888-212-7925.

For additional convenience, Athletico also accepts payments in the clinic. Walk into any Athletico location to pay your bill.

Methods Of Payment

Mail: You may submit your payment via check or money order. Return the top portion of your patient statement along with your payment to the address provided on the patient statement.

“Pay Bill Online” Link: Credit and debit cards are accepted. Your card must contain the three digit CVV security code number on the back in order to use this service.

Telephone: You may contact our customer service department during the business hours listed below to pay your bill with a representative. Credit and debit cards are accepted.

At the Clinic: You can stop by any Athletico clinic and pay your balance in person.

Customer Service Department Contact Information:
Phone: 888-212-7925
Hours (Central): Mon – Fri 7:30 am – 5:00pm

FAQ

How will I know if my insurance is covered?

We accept most major insurance plans. A list of our in-network insurance plans are available online so it is easy for you to see if your plan is covered. Our team also verifies your insurance coverage and communicates a quote of therapy benefits from your insurance carrier before you start. Please note that verification of coverage is only a quote and not a guarantee of payment. We encourage you to call your insurance company and also to verify benefits. If asked, you can inform your insurance carrier that our place of service/type of location is classified as “service place eleven” which just means office setting. To assure the highest level of coverage, we encourage you to review any possible limitations and requirements your plan might have. Some common requirements and limitations include: co-pay required by the patient at the time of service, referrals required from primary care physicians (PCP) at the initial visit, therapy visit limitations per calendar year, pre-certifications, deductible and co-insurance obligations. We are here to help you gain a clearer understanding of your insurance coverage and claim procedures so you can get the treatment you need. If you don’t find your insurance provider on the lists below, please contact the Billing Center at 888-212-7925.

How can I pay my bill?

We offer multiple ways to pay your bill. You may submit your payment by mail, online, telephone or in our clinic.

What do I do if I disagree with how my insurance company has processed my claims?

If you have questions regarding the amount of payment or non-payment on your claim, call your insurance company for an explanation. If the insurance company finds that an error was made, note the information and whom you talked with at the insurance company. Request an anticipated payment date and ask if they need anything to complete processing. If the insurance company feels the bill was paid correctly and you still disagree, find out from the insurance company what you need to do to file an “appeal” with them. Filing an appeal will not guarantee that the insurance company will pay more on your bill, but the claim will be reviewed for reconsideration.

What is a Good Faith Estimate (GFE)?

You have the right to receive a “Good Faith Estimate” (GFE) explaining how much your medical care will cost.

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

• You have the right to receive a Good Faith Estimate (GFE) for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
• Make sure your health care provider gives you a Good Faith Estimate in writing at least one business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
• Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or contact our Patient Support Team at 888-212-7925.