Bill Pay & Billing Questions

Patient Bill Pay

If you would like to pay your patient bill online, please select the first 4 digits of your account number in the dropdown box below:

If you have any questions on where to find the Account Number, Patient Name or Statement Date, please view this sample statement.

Click here for 2019 Insurance Reminders

  • Pay Now Instamed button: If you are paying by Visa/Mastercard/Discover/Bank Account.
    • Create or log into your Instamed Account and start receiving your statements electronically as well as manage your payments. Click here for instructions.
    • Don’t want to make an account? – just select ‘Make a Payment’
  • Pay Now CareCredit button: If you have applied for a line of credit through CareCredit or have a CareCredit Account.
    • On CareCredit’s website, choose “Pay My Provider” and search for the Athletico location you were treated at. Please select “Healthcare Specialists” for the “Profession” field.
    • Fill in the necessary data to complete the transaction. For the “Date of Procedure” option, please either enter the statement date, or choose the specific date of service if paying one copay or the last date of service if paying multiple copays.
    • For more information on how to apply visit www.carecredit.com.

Athletico offers flexible payment options, contact our office for details at 630-575-6260.

For additional convenience, Athletico also accepts payments in the clinic. Walk into any Athletico location to pay your bill.

Methods Of Payment

Mail: You may submit your payment via check, money order or credit card. Credit and debit cards are accepted with the MasterCard, Visa or Discover logo. Return the top portion of your patient statement along with your payment method to the address provided on the patient statement.

“Pay Bill Online” Link: Credit, debit, and CareCredit cards are accepted. Your card must contain the three digit CVV security code number on the back in order to use this service.

Telephone: You may contact our customer service department during the business hours listed below to pay your bill with a representative. Credit and debit cards are accepted.

At the Clinic: You can stop by any Athletico clinic and pay your balance in person.

Customer Service Department Contact Information:
Phone: 630-575-6250
Hours (Central): Mon – Fri 7:30 am – 5:00pm

FAQ

How will I know if my insurance is covered?

We accept all major insurance plans. A list of our in-network insurance plans are available online so it is easy for you to see if your plan is covered. Our team also verifies your insurance coverage and communicates a quote of therapy benefits from your insurance carrier before you start. Please note that verification of coverage is only a quote and not a guarantee of payment. We encourage you to call your insurance company and also to verify benefits. If asked, you can inform your insurance carrier that our place of service/type of location is classified as “service place eleven” which just means office setting. To assure the highest level of coverage, we encourage you to review any possible limitations and requirements your plan might have. Some common requirements and limitations include: co-pay required by the patient at the time of service, referrals required from primary care physicians (PCP) at the initial visit, therapy visit limitations per calendar year, pre-certifications, deductible and co-insurance obligations. We are here to help you gain a clearer understanding of your insurance coverage and claim procedures so you can get the treatment you need. If you don’t find your insurance provider on the lists below, please contact the Billing Center at 630-575-6250.

How can I pay my bill?

We offer multiple ways to pay your bill. You may submit your payment by mail, online, telephone or in our clinic.

What do I do if I disagree with how my insurance company has processed my claims?

If you have questions regarding the amount of payment or non-payment on your claim, call your insurance company for an explanation. If the insurance company finds that an error was made, note the information and whom you talked with at the insurance company. Request an anticipated payment date and ask if they need anything to complete processing. If the insurance company feels the bill was paid correctly and you still disagree, find out from the insurance company what you need to do to file an “appeal” with them. Filing an appeal will not guarantee that the insurance company will pay more on your bill, but the claim will be reviewed for reconsideration.