Our Commitment to Keeping Patients and Employees Safe
As the situation with COVID-19 evolves, you may be aware that several city, county or state entities have implemented or are in the process of implementing ‘shelter in place’ orders for all non-essential activity. Physical and Occupational Therapy services is one of the essential healthcare services that has been permitted and encouraged to continue to operate in order to keep our patients healthy and out of hospital and emergency room settings that cannot currently handle the capacity. We want to take the opportunity to share more details about the comprehensive measures our clinics have implemented while we remain open, including the implementation of a secure telehealth option for individuals who want to complete their treatment remotely.
We have procured thermometers for our clinical locations and they are in the process of being delivered. Prior to receiving treatment, we will offer to perform a temperature check using a no touch infrared thermometer. In addition, every patient will be asked screening questions to determine: (i) if you have symptoms of fever, cough or shortness of breath; (ii) if you have traveled to countries in the past 14 days that have a level 3 travel warning (per the CDC)* and/or have been on a cruise, or; (iii) if you have had close contact with a person confirmed to have the COVID-19 coronavirus. If the answer is yes to any of the questions, our staff will work to reschedule your appointment. The CDC has also identified certain populations that are higher risk for serious illness from COVID-19. For example, we have special procedures in place for older adults and those with serious chronic medical conditions such as heart disease, diabetes, or lung disease. If you have any doubts about whether you should attend a scheduled appointment, please call the clinic before arriving for your visit.
Limiting the Number of Visitors
We are limiting the number of people in our locations. Only essential family members or caregivers will be allowed to attend and they will be confined to our waiting areas. We have suspended all visits from others, including any outside vendors, students, and non-essential staff.
Protecting You in the Clinic
More frequent cleaning with CDC-approved cleaning agents is our top priority. We continue to emphasize and commit to the importance of keeping facilities sanitized. Our employees are practicing good hand hygiene and we are continuing to stock our facilities with supplies in order to meet this expectation. In addition, we are asking our clinics to properly space equipment, such as treatment tables, to best comply with CDC recommendations about how to administer safe patient care in a clinical setting.
Physical Therapy and Occupational Telehealth for Patients
Starting March 23rd, Athletico will be expanding our offering to implement our COVID-19 Emergency Telehealth Response Plan which connects our physical therapists to current and new patients via Apple Facetime or Zoom. We encourage patients to visit www.athletico.com/telehealth to learn more. Patients can call our centers, request an appointment online, or call 1-877-ATHLETICO to request a telehealth appointment. Our teams are ready to assist expediting care to those that need it. Please note there are some telehealth restrictions with treating the Medicare population and these will be discussed with patients at time of call.
Athletico is providing the following information for you from the CDC. These links are available so you can be informed and have the most current and relevant information.