The protection of confidential communication is important to us, and we want to ensure your information stays private. The information below will help you understand our encrypted email initiatives.
To ensure the confidentiality of private information that our company sends you via email and to comply with Health Insurance Portability and Accountability Act of 1996 (HIPAA) regulations, Athletico has implemented an email encryption service through Zix Corporation, the leader in email encryption services.
ZixCorp’s easy-to-use email protection makes it seamless for you to receive, read, and reply to all encrypted email communication we send you. If you are a ZixCorp customer, you do not need to do anything. Email is securely sent between our organizations and delivered directly to your Inbox. If you are not currently a ZixCorp customer, you receive confidential email through the Secure Message Center.
Creating your Account
The first time you use Athletico’s Secure Message Center, you will be asked to create an account. You will need an email address and password to create your account. You will use this email address and password each time you log in to Athletico’s Secure Message Center. Once you create your account, a confirmation email will be sent to your email address. After you receive the confirmation email, please follow the instructions to activate the account.
Receiving Encrypted Email
When we send you an encrypted message, you receive a notification email with instructions on how to open the message. The notification message arrives in your regular email inbox. You select Open Message in the notification to go to the Secure Message Center and view your email. If you have not already created your account, you must do so at this time. After you create your account and sign in, your message opens and you can view the message details and reply.
Sending Encrypted Email
To send an encrypted email to recipients at our organization, you will need to log in to the Secure Message Center. After logging in, select the Compose tab. When you select the Compose tab, you are taken to a page where you can compose your message. Information included in this email will be sent securely to the recipient.
Frequently Asked Questions
What Internet browsers are recommended to use with the Secure Message Center?
Most Internet browsers function with the Secure Message Center, including Microsoft® Internet Explorer®, Mozilla® Firefox® and Apple® Safari™.
What mobile devices are recommended to use with the Secure Message Center?
Most major mobile platforms function properly with the Secure Message Center, including Apple® iPhone® and iPad®, BlackBerry® devices and Android ® devices.
How long do I have to read my message?
Messages you receive expire 14 days from when you are sent the message.
Where can I get more information?
For more information on any of the products described, visit the ZixCorp website.
For additional help reading your message, access the online help within the Secure Message Center.