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Athletico Telehealth Services

1. What is Telehealth?

Telehealth physical and occupational therapy, (or virtual therapy) refers to physical or occupational therapy services that are provided over a technology platform.

2. How do I know if Telehealth is right for me?

We encourage you to reach out to your local Athletico clinic or call 1-877-ATHLETICO to discuss your questions with one of our clinicians/care coordinators. We realize every patient is unique and we want to ensure that you are comfortable with telehealth before starting your session.

3. How can I schedule a Telehealth visit?

Telehealth visits can be scheduled by calling your local Athletico clinic, calling 1-877-ATHLETICO, or requesting an appointment online.

4. What equipment do I need?

Telehealth visits are conducted through audio-video chat on a device equipped with a camera such as a desktop, laptop, smartphone or tablet. During this time, our goal is to make this process as easy as possible, patients will utilize Microsoft Teams to conduct a session.

As it relates to physical therapy equipment, you may be able to use common household items to assist in your session. Learn more about which items may be suitable for your session by clicking here.

5. Will I be able to work with my regularly scheduled therapist?

We will make every effort to connect you with your regularly scheduled therapist given the unique circumstances during this time.

6. Will my insurance cover my Telehealth visit?

In most cases, yes. Athletico has worked with Governors in their emergency declarations and insurance companies to ensure that all care can continue uninterrupted during this emergency.

7. What if I would rather visit the clinic in person, can I still come in my local Athletico clinic?

Yes! During this time, our clinics will remain open to deliver on our promise of providing safe, affordable and effective rehabilitation services to all of our patients. The safety of our patients and employees is extremely important to us and we are following the guidelines of the CDC and other health authorities to provide the safest environment for all. Sanitation continues to be a top priority as we have re-emphasized to our staff the importance of keeping our facilities clean as well as practicing good hand hygiene, having adequate supplies and restricting access to the clinic. We will also be providing a telehealth or virtual care option for individuals who want to take additional safety precautions

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